Careers
Join our team.
At the top of our priority list is company culture, best-in-class client service and uncompromising patient care. We are seeking not only experienced team members, but those with enthusiasm and empathy. We value our people and provide competitive salaries, high-quality benefits, retirement plans and a generous work-life balance amongst a host of perks. Our standards are high, but for the right people, this can be your most rewarding professional experience.
Positions
All hospital positions are listed out below. Not all positions are available at any given time, so please feel free to inquire beforehand.
Interested in Joining Our Team? Send us an email to rob@budavetcare.com. Include the position you’re applying for in the subject line, and don’t forget your cover letter and resume. We look forward to hearing from you.
The Practice Manager must create and maintain a positive culture and work environment. This person is creative yet able to develop and implement practical programs. The Practice Manager exercises sound judgment and the willingness and capability to make decisions.
The Practice Manager ensures the hospital’s management team has adequate visibility into operations so that the team members know how the hospital is performing, performance goals, and how they contribute to achieving the goals.
The successful Practice Manager changes focus and roles quickly in order to effectively interact with a variety of people, both inside the hospital and in the community. The Manager has a high degree of business acumen and is attuned to the variables that affect the hospital’s financial performance. In addition, the Practice Manager is highly motivated to contribute substantively to the hospital’s success.
Job Responsibilities
- Team Leadership: Develop and uphold consistent accountability, training, recognition and disciplinary standards. Foster friendly, respectful workplace. Establish trust and respect from employees. Ensure protocol compliance. Discourage adversity, promote exceptional efforts and be a keeper of the culture.
- Human resources: Hiring, corrective meetings, monitoring of training, oversee development, bi-annual reviews, and firing.
- Financial monitoring and reporting: Work with Medical Director and Chief Operating Officer to prepare and manage budgets.
- Business Reviews: Monitoring, analyzing and reviewing key performance indicators with management on monthly basis.
- Inventory management: Oversee ordering, receipt, entry, and invoice approval.
- Facilities and equipment management: Overseeing usage protocols and compliance. Monitor facility and safety standards.
- Employee safety: following OSHA and AAHA approved standards.
- Client relations: Express exemplary service, respect and patience with our clients. Be willing to resolve problems with patience, empathy and diplomacy. Work with management on marketing initiatives and be a community liaison.
- Be critical to the success of the hospital, ensuring a positive culture built on shared values and direct communication.
- Working with management, you will communicate the values and mission to the team. Motivate staff and help build and maintain morale.
- Collaborate with the other practice leaders to create operational efficiencies and problem-solve to improve client service and employee engagement.
- Guide the financial and strategic activities of the hospital to achieve growth and profitability.
- Participate in occasional management training, paid for by BVC.
Experience and Skills Requirements
- Minimum 3-5 years of proven experience in veterinary management required.
- Completion of Associate’s degree or higher.
- CVPM certification preferred but not required.
The CCR must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. CCRs answer the phones, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and check out the day’s appointments, process payments and manage financial information, and communicate between clients and other staff.
CCRs must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.
CCRs should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The CCR must know and understand our services and recommendations and be able to clearly communicate these to our clients.
Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the CCR who is responsible for creating a good first and last impression on our clients. The importance of this role cannot be over emphasized.
Job Responsibilities
Include but are not limited to:
- Understanding of hospital policies and procedures.
- Answer phone by 3rd ring in courteous and friendly manner.
- Receive all incoming calls and direct them to the appropriate team member or voicemail box.
- Avoid providing medical advice over the phone.
- Make medical notes/phone consultation of conversation with clients.
- Be able to provide phone shoppers with answers to their questions to establish the value associated with the services we provide.
- Utilize effective listening skills to obtain all necessary medical and personal information from the client.
- Discern any potential client problems, complaints, or questions and handle appropriately.
- Understanding of wellness care and common medical problems to aid in client communication.
- Phone calls to remind clients of appointments and provide client with any information or instructions they will need prior to their appointment.
- Monitor PIMS and online appointments and process as needed.
- Scheduling appointments as to meet the clients’ needs and most efficiently use doctors and other staff members’ time.
- Monitor appointment schedule and communicate with clients about wait times Preparation of appointment paperwork.
- Distribute new client paperwork and gift for all new clients.
- Ensure all client contact information is current via phone and in person Inform clients of payment policies.
- Admit and release of patients to/from hospital and appointments Greet clients and patients by name and offer refreshments.
- Review invoice, set next appointment, and ensure client has had all of their questions answered.
- Receive and accurately record client payments Reconcile credit card, check, and cash transactions daily Prepare deposit and batch out credit card terminals Accurately invoice coupons and gift certificates.
- Scan medical documents.
- Process returned mail/postcards – contact client to verify and correct contact information.
- Make future appointments at checkout.
- Transmit medical record requests if client has given permission.
- Ability to notice urgent care patients and triage them to the medical care team.
- Manage and mail out sympathy cards.
- Maintain cleanliness of reception area, waiting room, food areas and client restroom.
- Attend all staff and departmental meetings.
Experience and Skills Requirements
- Completion of high school degree.
- Must be able to work energetically for entire shift, sometimes exceeding 8 hours/day. Shift does not end until all duties are completed.
Technicians are responsible for performing a variety of healthcare duties to increase efficiency while focusing on patient care and client care. The technician is routinely entrusted with patient assessments, anesthesia, procedures, and treatments. The technician must be a detail oriented person who can make good decisions, respond quickly and calmly to crises, and maintain high standards of patient care. Technicians need to communicate clearly with the doctor’s, other hospital personnel, and clients to ensure that patients receive the care that they need.
Technicians should be friendly and flexible in the face of varying expectations from clients and co-workers. A technician’s focus is ever changing according to the priority of the moment. This often requires significant multi-‐tasking and creative thinking ability. Technicians must remain calm and collected in the face of emergency situations in order to lead others through the tasks that must be accomplished.
Technicians must share a firm belief in the quality of care we provide and communicate this sense of assurance to clients. It is important to know and understand our services and recommendations and be able to clearly convey the value of the services to the clients. Excellent client communication skills and a commitment to outstanding client service are essential.
Technicians provide training, supervision, and leadership for other members of the pet health care team. Strong interpersonal skills and the ability to set a good example, promote a positive work environment, and provide direction and motivation to co-workers are important aspects of the position.
Job Responsibilities
Include but are not limited to:
- Provide compassionate patient care, with attention to detail, including keeping patients clean, dry, and comfortable and alerting doctor to changes in patients condition.
- Treat clients with respect, compassion and empathy—this is a pillar of our guiding principles.
- Recognize patients with contagious disease and follow our procedure Provide safe and effective patient restraint.
- Ability to medicate patients.
- Ability to collect lab samples (blood, urine, cytology), and run appropriate tests (skin and ear cytologies, fecal float and smear, urinalysis, manual platelet count).
- Ability to place IV catheters and maintain appropriate fluid therapy Pharmacology -‐ familiar with drugs and their uses and ability to calculate drug dosages and fill prescriptions accurately.
- Radiology – Use proper technique and positioning.
- Surgery/Anesthesia/Dentistry – ability to monitor anesthesia and assist doctor as assigned.
- Communicate and educate clients on pet’s health needs.
- Perform basic emergency care, CPR, and intensive care as needed.
- Efficiently manage the appointment schedule, making sure that the patient and client’s needs are met, and provide follow up communications.
- Schedule next appointment or recheck for all patients.
- Accurately invoice clients for services and assure reminders are set correctly every visit.
- Complete medical records accurately and efficiently.
- Ability to admit and release patients for all hospital procedures and have paperwork filled out appropriately.
- Utilize in house inventory procedures to ensure items are stocked appropriately Generate accurate treatments plans and be able to communicate their value to clients.
- Attend departmental and staff meetings.
- Understand and communicate payment policies with clients.
- Answer phones when Reception needs help, as needed.
Experience and Skills Requirements
- Must be able to lift objects weighing 40 lbs or ask for assistance if over 40 lbs.
- Completion of high school degree required.
- Must be able to work energetically for entire shift, sometimes exceeding 8 hours per day. Shift does not end until all duties are completed.
- Veterinary technician experience required.
- LVT certification desired but not required.
- Bi-lingual desired but not required.
Technician Assistants (also known as kennel techs and handlers) are responsible for performing a wide variety of pet care assistance and facility cleanliness duties. It is an integral position to the operations of the hospital, and a great way for pre-vets and future technicians to get your foot in the door of the veterinary industry!
Must be dependable and in good physical condition. Job entails lifting up to 50 pounds, being on your feet for hours at a time, frequent walking, stooping and crouching, handling large and/or excited animals, and withstanding inclement weather for short periods of time during dog walks and fecal sample collections. Kennel experience a plus.
The ideal candidate must be diligent, friendly, enthusiastic, self-motivated and have the ability to multi-task. You must love animals and value being a helpful part of the team!
Job Responsibilities
Include but are not limited to:
- Cleaning of cat and dog cages, scrubbing kennels.
- Feeding and walking boarded pets.
- Bathing pets.
- Collecting fecal samples.
- Keeping accommodations sanitary, maintaining grounds.
- Assisting doctors and technicians with lifting large dogs and handling of cats and dogs during exams.
- Janitorial duties including vacuuming, mopping and laundering.
- Monitoring medically-boarded pets.
- Attention to detail and adherence to protocol and procedures.
Job Specifications
- Must be able to lift objects weighing 50 lbs or ask for assistance if over 50 lbs.
- Completion of high school degree required.
- Must be able to work energetically for entire shift, sometimes exceeding 8 hours per day. Shift does not end until all duties are completed.
- Experience a plus but will train.
